• Home
  • Our Mission and Purpose
  • Program Information
  • Join Our Team
  • Additional Resources
  • Contact Us
  • Home
  • Our Mission and Purpose
  • Program Information
  • Join Our Team
  • Additional Resources
  • Contact Us

Program Information

Services, eligibility, fees, and complaint information.

Services Provided

Program Requirements

Program Requirements


Supported Living (SLN)

Assistance with activities of daily living, independent living skills, community participation, health and safety, budgeting, meal preparation, transportation, and other goals identified through the person's support plan.

Day Supports Partial (DSP)

Community-based support focused on independence, social connections, skill development, and participation in meaningful activities based on the individual's goals and interests.

Day Supports Individual (DSI)

One-on-one support in community settings focused on skill development, social opportunities, independence, employment readiness, recreation, health, and community inclusion.

Day Supports Group (DSG)

Small group community-based activities focused on social development, relationship building, community participation, recreation, volunteer opportunities, and independent living skills.

Routine Respite (RP2/RP3)

Temporary relief and support for caregivers while ensuring the health, safety, and well-being of the individual receiving services.

Homemaker and Chore Services (HSQ)

Support with household tasks that promote health, safety, and independent living.

Motor Transportation Payment (MTP)

Transportation provided in accordance with authorized services and program requirements.

Program Requirements

Program Requirements

Program Requirements

Participants, parents, guardians, and staff work together to maintain a safe and supportive environment.

Program expectations include:

  • Treating others with dignity and respect. 
  • Participating in services and scheduled activities. 
  • Communicating important health, behavioral, or safety concerns. 
  • Providing accurate emergency contact information. 
  • Following agreed-upon service plans and support strategies. 
  • Maintaining safe behaviors in community settings. 
  • Complying with applicable Medicaid, DSPD, and program requirements. 

Parents and guardians are expected to provide information necessary for safe and effective services and to communicate significant changes that may impact support needs.

Eligibility Criteria

Program Requirements

Exclusion and Discharge Criteria


Timpanogos Self Reliance serves individuals whose needs can be safely supported within the scope of our training, staffing, resources, and service model.

Services are generally available to:

  • Individuals with intellectual disabilities. 
  • Individuals with developmental disabilities. 
  • Individuals with autism spectrum disorder. 
  • Individuals authorized for services through DSPD or other approved funding sources. 
  • Adolescents and adults who can safely participate in community-based supports with available staffing and resources. 

Eligibility is determined through an intake and assessment process that considers the individual's needs, goals, health, safety, and available supports.

Exclusion and Discharge Criteria

Complaint Reporting & Resolution Process

Exclusion and Discharge Criteria

Timpanogos Self Reliance may decline admission, suspend services, or discharge an individual when:

  • The individual's needs exceed the scope of services provided. 
  • Health or safety risks cannot be reasonably managed. 
  • Required staffing levels are unavailable. 
  • Medical needs require services beyond staff training or qualifications. 
  • Repeated aggressive, violent, or unsafe behaviors create significant risk to the individual, staff, or community. 
  • Repeated elopement or other dangerous behaviors cannot be safely supported. 
  • The individual or guardian repeatedly refuses participation in required service planning or safety procedures. 
  • Fraudulent use of services or program resources occurs. 
  • Required funding, authorization, or eligibility is no longer available. 

Whenever possible, Timpanogos Self Reliance will work collaboratively with the individual, guardian, support coordinator, and other team members to identify alternative resources and supports.

Scope of Care Statement

Timpanogos Self Reliance will not accept placement of an individual whose needs exceed the scope, staffing, training, resources, or ability of the program to safely provide services.

Cost Fees and Expenses

Complaint Reporting & Resolution Process

Complaint Reporting & Resolution Process

Most services are funded through the Utah Division of Services for People with Disabilities (DSPD), Medicaid waiver programs, or other approved funding sources.

Participants may be responsible for personal expenses including:

  • Meals 
  • Admission fees 
  • Recreational activities 
  • Personal purchases 
  • Transportation costs not covered by authorized services 

Any private-pay services, fees, or expenses will be outlined in a separate written agreement before services begin.


Refund Policy

Refunds are generally not applicable to Medicaid-funded services. Any private-pay fees will be governed by the terms of the applicable service agreement.

Complaint Reporting & Resolution Process

Complaint Reporting & Resolution Process

Complaint Reporting & Resolution Process

Timpanogos Self Reliance is committed to providing quality, person-centered services. Individuals receiving services, family members, guardians, advocates, employees, and members of the public may submit complaints without fear of retaliation.

How to Submit a Complaint

Phone: 972-658-4509

Email: timpanogos.selfreliance@gmail.com

Submit a compliant button below

Mail: Timpanogos Self Reliance, LLC

312 Meadowlark Dr

Alpine UT 84004

Complaint Review Process

  1. Complaints are documented upon receipt. 
  2. Complaints are reviewed within five (5) business days. 
  3. Management will investigate concerns and gather relevant information. 
  4. Corrective action will be taken when appropriate. 
  5. Reasonable efforts will be made to resolve complaints within thirty (30) calendar days. 

Non-Retaliation

No person will be retaliated against for reporting a concern or complaint in good faith.

External Reporting

Individuals may also contact the Utah Department of Health and Human Services Office of Licensing regarding concerns about licensed services.

Submit a Complaint Form

Copyright © 2026 Timpanogos Self Reliance - All Rights Reserved.

Powered by

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept